Technical Assistance

To reset the administrator password on Hikvision devices, please use the SADP software and the "Forgot Password" function. The generated file should be sent to the address: [email protected] or use our website to reset password. Detailed information on password reset can be found in the manual. See manual

Using the Hik-Connect cloud, you can connect to Hikvision devices. The prepared step-by-step instruction will guide you through the process of adding the device to the Hik-Connect application. See manual

The IP camera can be added to the recorder using a web browser. See the instructions for adding devices to the Hik-Connect service. .

Hikvision devices do not have a password by default. Each device must be activated by the user. The prepared guide shows exactly how the activation process of Hikvision devices looks like. See manual

Hikvision Wi-Fi cameras can be connected to the network using the Hik-Connect application. The prepared manual shows the whole process of adding a camera to the application. See manual

Start the iVMS-4200 software, then on the bar in the upper right corner, click "Main menu" (list icon) ➞ "Additional screen preview".

In this way, we can run up to 4 program windows. Remember that the live view limit is 64.

Image transmission can be carried out using streaming software or directly from the camera using the RTMP protocol. The prepared guide shows how to properly launch the broadcast on YouTube and Facebook. See manual

In order to set the corridor mode, enter the image settings by going to the "Configuration" ➞ "Image" ➞ "Display Settings" tabs. Then select "Video adjustment" from the list and enable the "Rotate" parameter.

Then we go to the live view, where we change the aspect ratio to 16:9.c

For further guidance, please contact our technical department via the contact form on our websiteour website.

In order to unbind the device from the cloud, the SADP software must be launched (make sure you have the latest version SADP software), then find and select the device for which you want to unpair.

At the top of the program, a red "UNBIND" button will appear - click on it, enter your username, password and rewrite the verification code from the image and confirm with the "CONFIRM" button.

Links have been removed.

IMPORTANT
* Run the SADP software with administrator privileges (right click on the icon and select "run as administrator").

Hardware documentation is available on our website https://portal.promitel.pl/.

In order to find a document for a specific device, enter the device model in the "Search" field, additionally, above you can select the type of document that interests you (e.g. manual, data sheet). After entering the model below, downloads will appear, now you need to choose the right one and download.

In order to find the current firmware for the device, go to the website http://www.hikvisioneurope.com/portal/.

Then, by entering the "Portal" ➞ "Technical Materials" folders, select the type of device that interests us, then click "Product Firmware" - then a list of folders with the firmware will appear.

Now you need to check which firmware will match your device. At the very bottom there is a file with the extension .xlsx (excel). After opening the file, we will see a table with information about what we should download.

E.g. for DS-2CD2143G0-I camera

„Portal” ➞ „Technical Materials” ➞ „Network Camera” ➞ „Product Firmware” ➞ „G1 platform (H.265 DS-2CD2XX5,2XX3,3XX3,3XX5,XM67X6)” ➞ „2XX5 2XX3 3XX5 3XX3 XM67X6(non-Fisheye) Multilanguage”

We choose the latest version, in this case "V5.6.5 build200316".

Yes, the recorder to which the video intercom is connected saves the image with sound.

Yes (tested with HIKVISION "I" series of recorders).

It is possible to listen to the sound from recorders on monitors and TV sets via HDMI. Both for one and for several displayed cameras. When displaying for several cameras, remember to turn on the audio stream for the sub-stream as well. When choosing a monitor or TV set, pay attention to the HDCP function (High-bandwidth Digital Content Protection), it is a protection against copying the HDMI signal, devices with this function may cause problems with the above functionality.

To create a RAID array in the recorder, we need disks with a minimum capacity of 4TB.