Configuration of Hikvision devices

You bought a camera or recorder from Hikvision and you have a problem with device configuration?

Of course, you can contact our Customer Service or Technical Department and get expert help and guidance.

Instructions for restoring/resetting the password in Hikvision devices

To reset the administrator password on Hikvision devices, please use the SADP software and the “Forgot Password” function. The generated file should be sent to the address [email protected] or use our password reset page. Detailed information on password reset can be found in the manual.

1. First, download and install the SADP Tool program (downloadable in the programs section in Download Center).

2. After connecting the computer to the same network as the device, run the SADP program. Select the device on the list where you want to reset the administrator password and click Forgot Password.

 

3. Click the Export button and select the folder where the *.xml file is to be saved
   IMPORTANT! From now on, do not disconnect the power from the device! Otherwise, the file will expire and the whole password reset procedure will fail!

4. We go to the page  form submission page and create a ticket with the Password reset category. Pay attention to the correctness of the data, because the return message will send a file that will be needed for import in the next step.

5. We import the downloaded file from the return message to the device.

6. We set a new password for the device. It should contain at least one number and one capital letter.

 

 

Device activation instructions Hikvision

Hikvision devices do not have a password by default. Each device must be activated by the user. The prepared guide shows exactly how the activation process of Hikvision devices looks like.

1. Device to PC connection:
    Hikvision  devices can be connected to a computer by connecting them to the same network where working computer (switch or router) or by directly connecting the LAN port of the device to the network card port of the computer.

2. After about 30 seconds from starting the device, it should be visible in SADP  ;Tool. Its status should be inactive.

To properly activate a new device, you need to:

• mark the device with a marker in the first column (marked with an arrow)
• set device password
• change the addressing according to the topology of the network in which it is to work (green frame)
• save changes

3. Use Internet Explorer to configure devices. In the address field, enter the IP address of the recorder or camera as follows:
   (example address) http://192.168.1.72
   Then we log in to the device: the username is: admin, and the password corresponds to the one that was assigned during activation.

4. ATTENTION! It is possible to activate multiple devices at the same time. Note, however, that they will all have the same admin password.

Instructions for activating and configuring Hikvision Wi-Fi cameras

Hikvision Wi-Fi cameras can be connected to the network using the Hik-Connect application. The prepared manual shows the whole process of adding a camera to the application.

The easiest way to configure the Wi-Fi camera is to use the Hik-Connect available for Android and iOS smartphones and mobile devices. The application can be downloaded from the manufacturer's website or directly from the Play or App Store. After installing connect your smartphone to the Wi-Fi network to which you intend to add the camera and follow the instructions below.

1. Launch the Hik-Connect application.
2. Connect the camera to power.
3. Choose the function of adding a new device.
4. Scan the camera's QR code.
5. After verifying the serial number of the camera, click “next”.

6. In the initialize device tab, select the device is being started and click „next”.

7. Select one of the three camera indicator status options.
8. Enter your Wi-Fi password and wait for connection.

9. After successful connection, rename the camera (optional) and start the camera preview.